Phantom

No, an account is not required for placing an order. You have the flexibility to order as a guest. Nonetheless, we advise creating an account at the time of checkout. This step offers benefits such as easy tracking of your order history and expedited future checkouts by saving your personal and address details. An account ensures a more efficient shopping experience for your future purchases.

Purchases at Ellie Jules are usually dispatched within 24-48 hours, following full payment clearance. Some orders require manual fraud verification that might take 1-2 business days. Please ensure that you enter the same billing address as your credit card company has on file to minimise potential delays.

We accept a variety of payment methods to make your shopping experience convenient. These include major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your information is protected.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, it cannot be changed or canceled.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a full refund, or exchange. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more details.

Yes, we ship to several countries worldwide. International shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details on the countries we ship to and the associated costs.

You can reach our customer service team through our Contact Us page, by email at contact@elliejules.com, or by live chat. Our team is available to assist you Monday through Friday, from 9 AM to 6 PM.